Emergency Room+

Emergency Services

Our Emergency Department strives to provide efficient, world-class care on a consistent basis

What to Expect

Our Emergency Department strives to provide efficient, world-class care on a consistent basis.

This is done through:

  • 24-hour physician coverage by doctors who are highly trained and experienced in Emergency Medicine.
  • Highly skilled physicians providing care during peak times.
  • A state-of-the-art information system that combines triage, patient tracking, physician and nursing documentation, prescription writing and other data.
  • Advanced nursing care by nurses certified in advanced cardiac life support, pediatric advanced life support and trauma nursing core courses.

The Emergency Department encompasses the following:

  • 2 major trauma room.
  • Cardiac monitoring in all rooms.
  • 4 minor trauma rooms/cardiac rooms.
  • 4 minor treatment room

Trauma Care

Our hospital is a Level IV Trauma Center. As an integral part of the Arkansas State Trauma System, we work in collaboration with hospitals throughout the state to improve the care of the trauma patients. The overall goal of the Arkansas State Trauma System is to provide the most appropriate care in the appropriate facility as quickly as possible.


What should I do when I arrive at the Emergency Department?

First, register with the North Metro Medical intake office at the front desk and speak with the triage nurse. The triage nurse will assess your symptoms and ask general questions about your health. He/she will check your pulse, blood pressure, temperature and breathing rate and ask about any allergies you may have, medications you take and any history of medical diagnosis’s. Depending on bed availability, you will be taken into an exam room. Here, a physician who specializes in emergency medicine will further assess your symptoms. He will ask for more details about your symptoms and medical history. Though it may seem repetitive but asking these questions helps us better understand your needs.

How long will I need to wait to be seen?

Patients are seen based on the severity of their symptoms, not by the order they arrive. The goal is to see the patient requiring the most urgent needs first. Our goal is to keep your wait time to a minimum. If you have concerns about your wait time, please speak with the triage nurse.

How long can I expect to be here?

The average Emergency Department stay is from two to three hours, which is based on the types of tests you need and the volume and severity of patients visiting the Emergency Department at the time of your visit. Please understand that we are giving everyone care based on the triage nurses assessment of criticalness of situation and we are providing emergency care for patients based on level of life sustaining needs.

What if I need tests?

Diagnostic tests such as X-rays, CT scans and blood draws, give us more information about what is happening in your body. Some of the tests can take up to three hours to receive the results. Please feel free to ask questions or address concerns about any tests that have been ordered for you.

What if I have questions once I get home?

Please contact your primary care physician if you have follow-up questions when you return home. You will also be given a discharge sheet with information.

How can I give feedback about my care?

Our goal is to provide excellent care to everyone who visits the Emergency Department. Following your visit, you may receive a phone call for a telephone survey. Please take a few minutes to let us know how we’re doing. Your feedback helps us provide the best care to you and our community. Also, you are welcome to call our Emergency Department Director. We also would like you to contact us on our webpage at www.northmetromed.com, on the contact page.

AR Saves

North Metro Medical, in partnership with UAMS, is one of several hospitals throughout the state that is part of the Arkansas SAVES system. SAVES stands for Stroke Assistance through Virtual Emergency Support. The telemedicine program is saving lives in Arkansas, North Metro is proud to be a member of this partnership. Visit the UAMS AR Saves Web site here: http://www.uams.edu/saves/default.asp

Care Spotlight

Bobby Jordan, CEO, MBA

In April 2017, Bobby Jordan of Winnfield, Louisiana joined North Metro Medical Center as Chief Executive Officer. With degrees of a Bachelor of Science in Accounting and a Master's in Business Administration from Louisana Tech University, Mr. Jordan joins our facility with ample knowledge through 51 years of experience in the healthcare industry. Previous job titles held include: CEO and CFO of Winn Parish Medical Center of Winnfield, Louisana, Humana Regional Office Vice President, Marksville, Louisana, CEO of Baytown Medical Center of Baytown, Texas, Vice President ...

See more about his care...

Dale Anderson, CNO, RN

Dale Anderson brings 25 years experience to North Metro Medical Center. He currently serves as our CNO and demonstrates proven integrity, collaboration, and innovation for patient care.

Dales nursing career began in 1995 as an RN graduate from Baptist School of Nursing. He started his career at Baptist hospital in the cardiovascular surgical unit. He later had the opportunities to work at the Arkansas Heart hospital working in the surgical unit and managing post-op surgical care. He expanded his knowledge...

See more about his care...

Nora Osborne, MS, RN, BSN, CNOR, BCIM

Nora Osborne, MS, RN, BSN, CNOR, BCIM has been in the field of Nursing for nearly 36 years and has served as a Leader in nursing for nearly 20 years. Her unique perspective on blending alternative therapies with traditional interventions and medicine has set her apart from her stereotype.

In 2011, she became Board Certified in Integrative Medicine through the American Association of Integrative Medicine (AAIM) while still maintaining her specialty certification in Peri-operative Nursing. Ms. Osborne’s profound expertise...

See more about her care...

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North Metro Medical Center

1400 Braden Street
Jacksonville, AR 72076

Phone: 501-985-7000

Community Connection